Common SnapperMail Questions

How does SnapperMail work?	SnapperMail is what we call a "fat client" email app. It works exactly the same way as your desktop email program such as Outlook Express - it connects directly to your mail server and retrieves mail complete with attachments in its raw unadulterated form. It then presents the attachments to other apps to open. By contrast many of the mail services available, such as Visto MessageXpress and Inbox To Go, follow a "thin client" model. These services put an intermediary bunch of servers between your handheld and your mail server, stripping and simplifying the content. SnapperMail's unique approach gives our customers the advantage of not needing to pay ongoing service charges and their content is far richer with improved reliability at the sacrifice of bandwidth usage.
Which mail services are supported by SnapperMail?	SnapperMail supports nearly all of the popular mail services via a POP3 protocol. In the case of Enterprise Edition IMAP4 protocol is also supported. Some popular mail services that work with SnapperMail include: AOL Mail (Enterprise Edition only) Comcast EarthLink GMail (Premier / Enterprise Editions only) FastMail Mac.com MailBlocks (Enterprise Edition only) USA.net Yahoo Mail Plus Most ISPs using POP3 or IMAP4 (Account configurations for most of these services are listed in the support section.) In addition Enterprise Edition is compatible with MS Exchange, Lotus Domino, and Novell Groupwise via IMAP4.
Can I open Microsoft Office attachments that are sent to me?	Yes, both of the leading Palm MS Office solutions, Documents To Go (v6.0 or better) and Quickoffice Premier (v7.0 or better), support SnapperMail. Either of these apps need to be installed in order to view and edit MS Office files. SnapperMail can also send these files directly from your handheld. Please note that both SnapperMail and the software you are using to view the MS Office documents must be installed into the main RAM of the handheld (not on an expansion card).
Can I sync my desktop mail onto SnapperMail?	SnapperMail is a wireless email application only. It does not sync messages with your desktop.
How are attachments opened using SnapperMail?	Much like your desktop email client, SnapperMail does not open attachments. SnapperMail fetches emails and delivers attachments to other applications to open. You must have a compatible application installed to open each respective file. To help out with the most common file types, we've bundled ZIP and Jpeg viewing software with SnapperMail and many of the built-in applications can open other common files such as vCards, Text, vCalander, PRC, PDB files, etc. What's new and very cool about the way SnapperMail handles attachments is that it does everything in native desktop format. Unlike the competition, we don't convert the file into a scaled down Palm format database usable only on Palm handhelds. Instead, what you get with SnapperMail is the real deal. You can not only open the file locally in its true format, you can export it to other generic devices like laptops, cellphones, and PocketPCs by way of memory card or beaming.
Which mail services DO NOT work with SnapperMail?	Mail services that have closed protocols and are inaccessible with SnapperMail. These include: Hotmail MSN mail For Hotmail / MSN mail users there is a workaround for getting Hotmail and MSN email if an extra mail service is used.
Can I run SnapperMail from the memory card?	SnapperMail will work from the memory card but due to limitations in Palm OS, it's not recommended since you will lose the following functionality: Automatic Fetching Quick Connect from the Palm Tungsten's Address Book Mailto: URL support from browsers "Send" support in third party apps (i.e. using SnapperMail to send files from other apps)
Does SnapperMail support rich-text HTML messages?	Yes, SnapperMail renders HTML messages. Please note some complex messages will look a little weird on a small Palm-sized screen and advanced HTML objects like embedded images and tables will not be rendered.
Does SnapperMail support SSL?	Yes, Premier and Enterprise editions support secure sockets layer. SnapperMail's SSL implementation supports OS versions as early as OS 3.5 right up to the very latest. This makes SnapperMail the only email client that has SSL POP3/IMAP4 attachment capability on ALL present day smartphones. What's SSL? It's a secure protocol that encypts the "data pipe" between the client and server, so all communications between your device and the remote server is secure. Some ISPs specifically require SSL to be supported, for others it's an option you can opt to use.
Does SnapperMail support URL, email, and phone links?	Yes! URLs, emails and phone numbers in your messages are hot-tappable. SnapperMail supports the standard OS mechanisms from opening URLs as well as some special mechanisms where dictated by some browsers. The list of browsers that work with SnapperMail include: Blazer, Eudora Web, Palm WebPro, Novarra, EIS Web. Browsers that DO NOT work with SnapperMail include: Xiino, Avantgo, and PocketLink (these browsers do not support standard OS mechanisms).
I run MS Exhange / Domino / Groupwise with thousands of messages in the Inbox. Will SnapperMail perform okay with kind of setup?	Yes, Enterprise Edition works very well with corporate mailboxes containing thousands of messages. You may configure a sync window that ignores older messages to improve performance.
Which IMAP Servers work with SnapperMail Enterprise?	See the IMAP Server compatability chart for details.